Support

At Hubei SAAB Automobile Import & Export Co.,Ltd., we regard full-cycle service guarantee as the foundation of stable long-term cooperation with global partners. We specialize in exporting various special-purpose vehicles and auto spare parts, including bitumen   fire trucks, fuel tanks,wrecker trucks,refrigerated trucks,garbage truck ,water tanker truck ,vacuum sewage suctions,road sweeper trucks ,milk tanker truck,bulk feed transport trucks,day old chicks transport truck ,truck mounted aerial platform ,chemical tanker trucks,chemical tank semi trailers,flatbed trucks,refrigerated trucks,truck mounted crane,bitumen distributors, semi-trailers and related accessories. Our professional team delivers reliable, efficient and technical support covering the whole order journey, from pre-sales technical consultation to after-shipment warranty and spare parts supply.

Our pre-sales service focuses on technical matching and customized solutions. Our sales and engineering team are familiar with different chassis brands, configuration options, loading capacity, road condition adaptation and local certification requirements for Africa, Middle East and other markets. We listen carefully to your project demands, budget and regulatory standards, then recommend suitable vehicle schemes, right-hand drive options and technical parameters. We support customized modification, including tank volume, material selection, special functional fittings and logo painting. We also provide complete technical datasheets, drawings, quotation and all export documents such as ECTN, certificate of origin, commercial invoice and packing list to facilitate your customs clearance. Factory visit and video inspection are available for you to check the vehicle quality before shipment.

During production and shipment, we keep transparent progress tracking. We update production photos, test videos and shipping schedule regularly. Strict inspection of chassis, upper assembly, hydraulic system and electrical parts is carried out before delivery. If you need any adjustment on configurations or painting, we will respond promptly and rearrange the production plan reasonably. We arrange safe loading and proper sea transportation, and send you full set of shipping documents once the vessel departs.

After shipment, our after-sales support keeps running all the time. We provide standard warranty for main components of vehicles. Our technical team offers fast remote guidance via WhatsApp or video call for troubleshooting, operation and maintenance training. Genuine spare parts can be supplied at any time and delivered to your port quickly. For large orders, we can arrange operator and maintenance training. We actively follow up the vehicle running condition, and propose practical solutions once quality or operation problems occur. We keep stable technical support for your repeat orders and new project expansion.

Unlike ordinary vehicle traders, we do not merely sell trucks and spare parts. We commit to reducing your operational risks, cutting your procurement costs and minimizing vehicle downtime. We aim to be your trusted partner for special vehicle procurement, standing firmly behind every shipment with professional full-lifecycle service.